Help! I’m Locked Out of My Account

If you’re scratching your head, not sure what password to use to access your ComplianceHR Platform, don’t feel bad - it’s happened to all of us at one point in time or another! We want to share a few pointers that can help you reset your password with more ease when you find yourself in this situation.

Resetting your password
Any user can use the “Forgot Your Password” link on the login page. After clicking the link and entering your email address, you should receive an email with a link that will allow you to reset your password within 15 minutes. Your new password will need to be eight characters long with one capital letter and one special character. For a little added security, feel free to use a password generator.

Don’t receive the password reset email
If you don’t receive the password reset email, be sure to check your spam folder or junk mail filter. If you still don’t find the email, consider whether your account could be set up under a different email address. If the password reset email remains missing, you can reach out to your company’s Platform admin or support@compliancehr.com for assistance.

Locked out of your account
If you have had too many failed login attempts, you will be locked out of your account. If you need to access your account sooner than the lockout period listed on screen, reach out to your company’s Platform admin or support@compliancehr.com to unlock your account and reset your password.

For Platform admins
Platform admins can reset passwords and unlock user accounts. After logging in, click your name on the top right of the screen and select "Configure Platform Users." Then find the user you need to update and click "View/Edit" next to their name. To update the user’s password, choose "Change password." Select a new password that is eight characters long with one capital letter and one special character, or utilize a password generator and select parameters. The password will not update until you hit the “Save” button. Send the login email address and generated password to the user so they can access the system.

If a user is locked out, visit “Configure Platform Users” and click “View/Edit” next to the Platform user’s name. Click on the “Unlock User” link and save. The user will not receive an automated notification when you unlock their account, so be sure to let them know the update has been made.

Additional help
If you need additional help with a password reset or any technical issue, please reach out to us at support@compliancehr.com.